Showtime Novelties Return Policy

Effective Date: 22-04-2026

At Showtime Novelties, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our return policy below.

Return Policy for Wholesale Customers:

Return Window: Wholesale customers have 30 days from the date of receipt to initiate a return.

Conditions for Return:

  • Items must be in their original, unopened packaging and in resalable condition.
  • Defective items can be returned for a full exchange or refund, provided they are reported within 14 days of receipt.

Initiating a Return:

  • Contact our customer service at sales@showtimenovelties.com or call +1 614-375-0163 to request a Return Authorization Number (RAN).
  • Include your order number and reason for the return.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
  • We recommend using a trackable shipping method to ensure the return is received.

Refund Processing:

Once the returned items are inspected, refunds will be processed back to the original payment method within 5-7 business days.

Return Policy for Retail Customers:

Return Window: Retail customers can return items within 30 days of purchase.

Conditions for Return:

  • All returns must be in their original packaging and include all accessories and parts.
  • Items that have been opened or used may be subject to a restocking fee of 15%.
  • Defective items can be returned for a full refund or exchange within 14 days.

Initiating a Return:

  • To start the return process, please contact our customer service team via email at support@showtimenovelties.com or call +1 614-375-0163.
  • You will need to provide your order number and a brief description of the reason for the return.

Return Shipping:

  • Retail customers are responsible for covering return shipping costs.
  • We recommend obtaining a tracking number for your return package.

Refund Processing:

Refunds will be issued to the original payment method within 5-7 business days after the return has been processed.

Exclusions:

Certain items may not be eligible for return, including:

  • Clearance or marked-down items
  • Items that have been personalized or customized
  • Digital products or gift cards

Contact Us:

If you have any questions or need further assistance, please reach out to us:

  • Email: support@showtimenovelties.com
  • Phone: +1 614-375-0163
  • Business Hours: Monday - Friday, 9 AM - 5 PM EST